Month: September 2016

Amazon, Snapdeal and others are under fire in India for importing refurbished phones — Quartz

India is all for reselling used phones—as long as they’re not coming in from other countries. India’s Environment Ministry issued “show cause” notices to Amazon, Snapdeal, OLX, eBay, and a slew of other e-commerce sites for selling refurbished phones from abroad, giving them all 15 days to justify why the government shouldn’t take action against…

via Amazon, Snapdeal and others are under fire in India for importing refurbished phones — Quartz

Donald Trump Could Win: What You Need to Do to Protect Your Business — Fortune

Business leaders around the world think consultant and bestselling author Ram Charan is worth listening to, and with good reason. Some 40 years of advising the world’s top CEOs has given him insights few can match. This morning he shares some of what he’s telling clients this week: While Donald Trump seems not to have…

via Donald Trump Could Win: What You Need to Do to Protect Your Business — Fortune

More and More Americans Think Prescription Drug Costs Are ‘Unreasonable’ — Fortune

Americans are tired of overpaying for their medication. On Thursday, the Henry J. Kaiser Family Foundation released findings from a survey it conducted Sept. 14-20. Kaiser regularly surveys the public to assess its opinion on healthcare-related issues, though this particularly poll was inspired by the recent Mylan myl EpiPen price hike controversy. Of the 1,204…

via More and More Americans Think Prescription Drug Costs Are ‘Unreasonable’ — Fortune

YouTube Hires Veteran Music Executive Lyor Cohen as Music Head — Fortune

YouTube, Google’s video streaming service, has hired former Warner Music Group executive Lyor Cohen as its global head of music as it looks to strengthen its relationships with the music industry. Cohen, a veteran of the music industry, most recently served as the chief executive and co-founder of the 300 Entertainment record label, which currently…

via YouTube Hires Veteran Music Executive Lyor Cohen as Music Head — Fortune

More Than 700 Department Stores Have Closed Since 2013 — Fortune

You aren’t imaging things if you think a ton of department stores have shuttered in the last three years. According to a research report RBC Capital Markets released on Wednesday, Kohl’s, Macy’s (which also owns the upscale Bloomingdale’s chain), J.C. Penney, Dillard’s, and Sears (which also owns Kmart) have closed a total of 700 stores…

via More Than 700 Department Stores Have Closed Since 2013 — Fortune

AI Partnership Launched by Amazon, Facebook, Google, IBM, and Microsoft — Fortune

Five tech giants announced on Wednesday that they are launching a nonprofit to “advance public understanding” of artificial intelligence and to formulate “best practices on the challenges and opportunities within the field.” The Partnership on Artificial Intelligence to Benefit People and Society is being formed byAmazon, Facebook, Google, IBM, and Microsoft, each of which will…

via AI Partnership Launched by Amazon, Facebook, Google, IBM, and Microsoft — Fortune

Spotify In Advanced Talks to Buy SoundCloud — Fortune

Swedish music-streaming service provider Spotify is in advanced talks to acquire German rival SoundCloud, the Financial Times reported on Wednesday, citing people briefed on the discussions. SoundCloud’s founders and investors were exploring strategic options for the company, including a sale, that could value it at $1 billion, Bloomberg reported in July, citing people familiar with…

via Spotify In Advanced Talks to Buy SoundCloud — Fortune

The worst airline passengers are usually sober — Quartz

Airline passengers aren’t the most cheerful bunch, but many are downright terrible. The number of unruly passengers in the skies globally is growing twice as fast as the number of people flying. Airlines reported 10,854 cases of unruly passengers—that’s one per 1,205 flights—last year, a more than 16% increase over 2014, the International Air Transport…

via The worst airline passengers are usually sober — Quartz

What Google, Apple, And The World’s Best Ice Cream Stand Know About Customer Service — Forbes – Leadership

Providing great customer service requires you to do business on the schedule of your customers: stretching yourself to meet a customer’s timing needs even when it means rearranging your workflow in ways that are messy and inefficient.

via What Google, Apple, And The World’s Best Ice Cream Stand Know About Customer Service — Forbes – Leadership